Typist/Secretary/AdministratorLocation: Anywhere in United Kingdom
|Summary of Skills and Experience||Show Detailed Resume - CV (Login required for more details.)
• Excellent time-keeper
• Great team-player
• Strive for success and excellence
• Creative, flexible & approachable with an outgoing and loyal personality
• Excellent interpersonal and organisational skills
• Experienced in customer services and secretarial support
• Relevant qualifications
During my time at Virgin Atlantic, I learnt how to be a better team player and how to deal with problems on the aircraft – both safety and passenger related. I was responsible for all duty free in-flight sales (including tallying all figures), security, safety (aircraft, passengers and crew) and customer satisfaction. My performance was continually monitored, based on customer comments and questionnaires and in-flight sales from my team.
Excellent teamwork and continuing to work well under extreme pressures was paramount to doing well in the job. Part of my job was also to assess my team members, produce reports on them and offer structured feedback and advice/ coaching where appropriate. I was responsible for typing up all the paperwork, photocopying reports for crewmember’s future reference and sending reports to their designated manager.
I have travelled all over the United Sates of America, parts of Africa, Caribbean, China and Japan – all of which require adapting quickly to changing environments and dealing with different cultures and religions. I had to be sensitive to those changes and ensure that foreign passengers felt welcome, whilst making sure I delivered an excellent service. Quite often, I had to deal with difficult and challenging situations; ranging from sudden severe illness, accusations of racism from fellow passengers, passenger loss of relative(s) whilst away, baggage problems and onward connection issues due to late arrival of flights.
Prior to working for Virgin Atlantic, I spent around 4 years working in an office environment in various roles, ranging from Administrator to Secretary and then Personal Assistant. I was responsible for maintaining diaries for up to 5 consultants in some posts, arranging Assessment Centres, administering tests to professionals on Interactive Skills’ Assessment Days (personality profiling) and organising team workshops and team-building days for the office. I used two types of WP systems; Microsoft Office (Powerpoint, Excel, Word, Express) and Macintosh Apple OS X. I was also solely responsible for compiling our Assessment Centre materials for our blue-chip clients which involved typing up the materials and then making folders of up to 40 ‘manuals’ for each Assessment Centre.
|Employment Status||Full time or Part time|
|Type of Remuneration expected||According to hours worked|
|Preferred Job Location||Anywhere in United Kingdom|
|Highest Qualification||'A' Level/Higher or equivalent (Business Studies A Level) from others with C Marks / Grade / Class.|
|Job title Details:|
|Professional Experience||4 Years|
|Additional Information||I studied English at GCSE level and took LCCI secretarial examinations.|